Tell us
Email service@bicbi.com with your order number and the reason for the return.
FREE 30-DAY RETURNS
Take 30 days. We’ll cover the return.
If an eligible light is not right for your space, Bicbi provides a prepaid return label and covers the return shipping cost.
30 daysfrom delivery to request an eligible return
Free return shippingBicbi provides the prepaid return label
5–7 business daysto issue an approved refund after inspection
ELIGIBILITY
Return it in the condition it arrived.
Request the return within 30 days of delivery. The light must be unused, uninstalled, in its original condition and safely packed in its original packaging. Keep the order confirmation as proof of purchase.
Opened, used or installed products, gift cards and personalized items cannot be returned.
HOW IT WORKS
Three simple steps.
Pack it safely
Keep the item unused and uninstalled, and place it back in its original packaging.
Use our label
For an eligible return, Bicbi provides a prepaid label and covers the return shipping.
THE DETAILS
What happens next.
REFUNDS
Back to the original payment method.
After receipt and inspection, an approved refund is issued within 5–7 business days. Bank posting time may vary.
NO RESTOCKING FEE
No surprise deduction.
Bicbi does not charge a restocking fee. A partial refund may apply only when an item is damaged, incomplete or no longer in original condition.
EXCHANGES
We’ll help find the right replacement.
Depending on availability, you may place a new order and return the original using the prepaid label we provide.
DAMAGED OR DEFECTIVE
Send photos and your order number.
Contact us promptly with clear photos of the item and packaging. We will arrange an appropriate replacement or refund.
CANCELLATIONS
Changed your mind before it ships?
Contact us as soon as possible. If the order has not shipped, we can cancel it and issue a full refund. Once shipped, the 30-day return process applies after delivery.
Start a return or cancellation