Shipping Information
At BICBI, we aim to provide our customers with a seamless and enjoyable shopping experience. To ensure your satisfaction, here’s everything you need to know about our shipping process.
Free Shipping on Orders Over US$59.99
We’re proud to offer free global shipping on all orders over $59.99 USD. For orders below $59.99, a flat shipping fee of $3.99 USD will apply to cover the cost of shipping.
This offer applies to both domestic and international orders, making it easier for you to enjoy our eco-friendly phone cases no matter where you are in the world.
Processing Time
-Order Processing:
All orders are processed within 1 to 2 business days. This means once you place your order, we’ll typically ship it out within one to two working days.
-Business Days:
Please note that business days are from Monday to Friday, excluding weekends and public holidays. Orders placed on weekends or holidays will be processed on the next available business day.
Shipping Times
We use trusted carriers to ensure your order arrives as quickly as possible. Delivery times are estimates and may vary based on the carrier and customs processing. Here are the expected shipping times:
-United States:
Estimated delivery within 7-10 business days after your order is processed.
-Canada:
Estimated delivery within 10-13 business days after processing.
Note: Shipping times to remote areas may vary slightly.
-United Kingdom:
Estimated delivery within 6-9 business days after processing.
-Europe (EU countries):
Estimated delivery within 6-8 business days after processing.
Note: Delivery times may vary slightly depending on the destination country.
Shipping Carrier & Tracking
We partner with reliable global carriers to ensure your order arrives safely. Once your order is processed and shipped, you will receive an email with a tracking number so you can follow your package’s journey in real-time.
-Tracking Information:
You can track your shipment using the provided tracking number directly through the carrier’s website.
-Customs & Duties:
For international orders, please be aware that customs duties, taxes, and other charges may apply depending on your country’s regulations. These additional fees are the responsibility of the customer.
Shipping Restrictions
-PO Boxes & APO/FPO Addresses:
We currently do not ship to P.O. Boxes, APO (Army Post Office), or FPO (Fleet Post Office) addresses.
-Remote Areas:
Certain remote locations may experience longer shipping times or may not be serviced by certain carriers. In such cases, we will notify you and try to offer an alternative shipping option.
Missing or Delayed Shipments
While we strive to ensure prompt delivery, occasionally shipping delays may occur due to circumstances beyond our control, such as weather conditions or customs clearance. If your package has not arrived within the estimated delivery window, please contact us at service@bicbi.com, and we’ll be happy to assist you in locating your order.
Need Help?
If you have any questions or concerns about our shipping policy or your order, our customer support team is always ready to assist. You can reach us via:
Email: service@bicbi.com
Thank you for choosing BICBI! We appreciate your support in our mission to provide sustainable, high-quality products while protecting the planet.