FAQ
Welcome to the BICBI FAQ page! Here, you'll find answers to some of the most commonly asked questions about our eco-friendly phone cases, shipping, orders, and more. If you can’t find the answer to your question, feel free to contact us at service@bicbi.com, and we'll be happy to assist you.
1. What are BICBI phone cases made from?
Our phone cases are made from TPU and PC. We use eco-friendly, durable materials to create high-quality phone cases that not only protect your phone but also help protect the planet.
2. How can I place an order?
Placing an order is easy! Simply browse through our product collection, select the phone case you like, choose your phone model, and click Add to Cart. Then proceed to checkout, where you can securely enter your shipping and payment information.
3. Is shipping free?
Yes! We offer free global shipping on all orders over $59.99 USD. For orders below $59.99, a shipping fee of $3.99 USD will be applied. Learn more about our shipping policy.
4. How long will it take for my order to arrive?
-USA: 7-10 business days
-Canada: 10-13 business days
-United Kingdom: 6-9 business days
-Europe: 6-8 business days
Please note that shipping times may vary depending on your location. For more details, check out our shipping policy.
5. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment through the carrier’s website.
6. What is your return policy?
We offer a 30-day return policy for most products. If you're not satisfied with your purchase, you can return it for a full refund or exchange. Please ensure that the product is unused and in its original packaging. For more details, visit our Return & Refund Policy.
7. Do you offer gift cards?
Currently, we do not offer gift cards, but we are working on launching this feature soon. Stay tuned for updates!
8. What happens if my product is defective?
If you receive a defective product, we offer a 1-year warranty. Please contact us within 7 days of receiving the defective item, and we will arrange for a replacement or full refund. Learn more about our warranty policy.
9. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. If your order has not yet been processed or shipped, we will be happy to make changes or cancel it. Once an order has been shipped, we are unable to make changes.
10. Do you ship internationally?
Yes! We offer worldwide shipping. We currently ship to most countries, and we ensure that your order arrives as quickly and securely as possible. For more information on international shipping, please refer to our Shipping Policy.
11. How do I contact customer service?
If you have any questions or need assistance, you can reach us via:
Email: service@bicbi.com
12. How can I stay updated on new products and promotions?
You can sign up for our newsletter to receive the latest updates on new products, promotions, and sustainability initiatives. Simply enter your email at the bottom of our homepage to subscribe.
13. Are your products environmentally friendly?
Yes, all BICBI products are made with sustainability in mind. Our phone cases are crafted from recyclable materials, and we focus on reducing our environmental impact with every product we create. By purchasing BICBI cases, you’re contributing to a greener planet.
Can’t find the answer you're looking for?
Feel free to reach out to us at service@bicbi.com and we’ll be happy to help.