FAQ
Welcome to the BICBI FAQ page! Here, you'll find answers to some of the most commonly asked questions about our items, shipping, orders, and more. If you can’t find the answer to your question, feel free to contact us at service@bicbi.com, and we'll be happy to assist you.
📦 Shipping & Delivery
Q: How much is shipping?
A: We like to keep things simple. If your order is over $109, shipping is completely free! For orders under $109, we charge a flat shipping rate of $6.99.
Q: When will my order arrive?
A: Once you place an order, it takes us about [2-4 business days] to pack and ship it out. After that, delivery usually takes [12-16 business days] depending on where you live. We’ll send you a tracking number as soon as it leaves our warehouse so you can follow its journey.
💡 Product & Installation
Q: Do your lights come with bulbs included?
A: Most of them do! We want you to enjoy your new light right out of the box, so the majority of our fixtures come with a bulb included. However, a few specific designs might not. To be absolutely sure, please double-check the details on the specific product's page.
Q: Are these hardwired or plug-in? Can I install them myself?
A: Our ceiling and pendant lights are designed to be hardwired into your ceiling. While we include all the necessary mounting hardware and straightforward instructions, we highly recommend hiring a licensed electrician for a safe and quick installation.
Q: Are your lights dimmable?
A: Most of our fixtures are fully dimmable! You just need a compatible dimmer switch on your wall and a dimmable bulb to set the perfect mood.
↩️ Returns & Warranty
Q: What if it doesn’t look right in my space? Can I return it?
A: Absolutely. We want you to love what hangs above you. If you’re not 100% happy with your bicbi light, you can return it within [30 days] of receiving it. Just make sure it’s uninstalled, in its original condition, and safely packed in its original box.
Q: What if my light arrives damaged?
A: We pack our lights very carefully, but rough transit happens. If your light arrives broken or with missing parts, email us with a photo within [48 hours] of delivery, and we’ll send you a replacement part or a new fixture right away. No stress.
Can’t find the answer you're looking for?
Feel free to reach out to us at service@bicbi.com and we’ll be happy to help.