Billing & Payment

At BICBI, we want to ensure that your shopping experience is seamless and secure. Our Billing & Payment policy provides clear information on how we process payments, your payment options, and any charges related to billing. Please read through the following information to understand our billing procedures.

Accepted Payment Methods

We accept a variety of secure payment methods to make your shopping experience easy and convenient:

-Credit & Debit Cards:
We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.

-PayPal:
You can choose PayPal for quick and secure payments using your PayPal account.

-Other Payment Methods:
Depending on your region, we may offer additional payment methods such as Apple Pay, Google Pay, or regional payment gateways. You will see all available payment options at checkout.

Billing Information

When you place an order with BICBI, you will be asked to provide your billing information. This includes:

-Full Name

-Billing Address

-Phone Number

-Payment Information (credit card details or PayPal)

Please ensure that your billing information is accurate and matches the details provided by your bank or payment service provider to avoid delays or issues with your payment processing.

Payment Processing

-Secure Transactions:
All transactions are processed securely using encryption technology. We use trusted third-party payment processors to ensure the safety of your personal and financial information.

-Authorization:
When you place an order, your payment will be authorized, and the funds will be held by the payment provider. The payment will only be charged once the order is processed and shipped.

-Pending Orders:
In some cases, the payment authorization may take a few moments, especially when using certain payment methods like credit cards. If there is a delay in payment processing, we will notify you and keep you updated on the status of your order.

Billing Address Verification

For your security, we use Address Verification System (AVS) to match the billing address provided with the one on file with your bank or card provider. This step helps prevent fraudulent transactions. If the billing information does not match, your payment may be declined.

Order Total and Taxes

-Order Total:
The total cost of your order will be displayed on the checkout page before you finalize your purchase. This total includes the cost of products, applicable taxes, and shipping fees (if applicable).

-Taxes:
Depending on your location, sales tax or VAT may be applied to your order. The applicable tax rate will be calculated and added to your order total at checkout.

-Currency:
All prices are listed in USD (U.S. Dollars) unless specified otherwise.

Currency and International Payments

For international customers, all transactions will be processed in USD. Your bank or payment service provider may convert the total to your local currency and may charge an additional fee for international transactions. Please check with your bank or payment provider for details on exchange rates and fees.

Refunds and Adjustments

If there is a need for a refund or adjustment to your order, the refund will be processed back to the original payment method. Refunds will be issued once the return is confirmed and the item is processed in accordance with our Return & Refund Policy.

-Partial Refunds:
If only part of your order is returned, we will issue a partial refund based on the returned items.

-Payment Disputes:
If you believe there is an issue with your billing, please contact us immediately at service@bicbi.com. We will do our best to resolve any payment disputes.

Payment Security

We take your payment security seriously. All credit card information is processed using industry-standard encryption, and our payment processors are compliant with the Payment Card Industry Data Security Standard (PCI DSS) to ensure that your information is handled securely.

Need Help?

If you have any questions regarding billing or payment methods, or if you experience any issues during the checkout process, please reach out to our customer service team:

Email: service@bicbi.com