1 Year Warranty

At BICBI, we are committed to providing high-quality lights that you can rely on. To ensure your satisfaction and peace of mind, we offer a 1-Year Warranty on all of our products.

What Is Covered by the Warranty?

Our 1-Year Warranty covers any manufacturing defects or issues that arise under normal use of the product. If you encounter any problems with your BICBI lights during the warranty period, we will offer you a free replacement or repair.

What’s Not Covered by the Warranty?

We try to be as accommodating as possible, but we do have to lay down a few ground rules. Our warranty does not cover:

  • Improper Installation: Damage caused by wiring it wrong or dropping it while putting it up (this is why we highly recommend a licensed electrician!).

  • Accidents & Modifications: Physical damage, scratches, or breakage that happens after the light is safely delivered, or any custom modifications made to the fixture.

  • Electrical Misuse: Damage from using the wrong voltage, incompatible dimmer switches, or bulbs that exceed the recommended wattage.

  • Normal Wear and Tear: Natural aging of finishes over time.

How to Make a Claim

If you believe your product is defective and falls within the warranty coverage, please follow these steps to file a claim:

1.Contact Us:
Reach out to us at service@bicbi.com with your order number, a description of the issue, and clear photos of the product showing the defect.

2.Submit Proof of Purchase:
We will require proof of purchase (order confirmation or receipt) to process your warranty claim.

3.Inspection and Approval:
Once we receive your information, our customer support team will review your claim. If the issue is covered under the warranty, we will either send you a replacement or issue a refund.

Warranty Process

-Replacement or Repair:
If your warranty claim is approved, we will send you a replacement product free of charge. In some cases, we may repair the defective product, depending on the nature of the issue.

-Return Shipping:
For warranty claims, we will cover the return shipping costs for defective products. You will be provided with a prepaid shipping label to return the item to us.

Warranty Period

The warranty period begins from the date of your purchase, not from the date the product is shipped or received. The warranty is valid for 1 year from the date of purchase.

What to Do if You Are Not Satisfied with Your Product

If you're not satisfied with your BICBI product for any reason, even if it's outside of the warranty period, please contact us. We value customer satisfaction and will do our best to find a resolution.

Need Assistance?

If you have any questions regarding our warranty policy or need help with a warranty claim, our customer support team is here to assist you. Please contact us at:

Email: service@bicbi.com

Thank you for choosing BICBI. We are dedicated to providing you with high-quality, sustainable products that you can trust.